Frequently Asked Questions

Thank-you for your questions: Please find answers to our most frequently asked questions below. If you have any additional questions, please don't hesitate to Contact Me

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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

There are two parts involved with your order: processing time and shipping. The average time to process the Fine Art Print you ordered is from 5 to 7 days. If you ordered an over size canvas or a large order this may increase processing time. Shipping may add additional time. Shipping/crating of over-sized items may increase shipping time.

Note: Holiday season, from mid-November to mid-January, you may experience slightly higher processing time.


What are your estimated shipping rates?

SHIPPING RATES are always subject to change and will be calculated based on your cart total at time of checkout.

A table of current estimates are as follows:

Cart Total FromToStandard Shipping*2-Day Shipping*Overnight Shipping*International Shipping Charge*
$0.00$49.99$5.99$7.99$14.99$11.86
$50.00$74.99$9.99$11.99$19.99$21.24
$75.00$99.99$14.99$14.99$23.99$24.99
$100.00$149.99$18.99$21.99$29.99$33.74
$150.00$199.99$21.99$27.99$34.99$37.49
$200.00$999.00$49.99$74.99$99.99$62.49
$1,000.00Plus$99.99$149.99$199.99$124.99


DO OVERSIZED METAL PRINTS REQUIRE A WOODEN CRATE?

Yes. In order to ensure that your metal print arrives safely a wooden crate is required according to the following table. Please note that the wooden crate charge is in addition to your estimated shipping charges.


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Metal Prints - High Gloss oR Mid Gloss?

Great question - both media are extraordinary for detail and color. I always recommend Mid Gloss Metal as it provides amazing detail and reduces the amount of glar and reflection.. Your fine art metal print together with a 1/2 inch floating frame, will appear to be floating off the wall.

What type of paper do you use for prints?

Your prints will be printed on high quality Epson Lustre Fine paper. This is a premium paper which provides the ultimate detail with a glossy finish.


How is my order packaged?

Your order will be packaged by experts in shipping. It will be professionally wrapped and packed for safe shipping. In the unforeseen event that a package arrives damaged, report it immediately to the delivery company and Contact Me with details.


What Company do you ship with?

Your order is shipped directly from the location when the Fine Art Print is created. Within North America, Fed Ex is the shipper of choice and a tracking number is issued to you at the time of shipping.

Note: You will need to provide a physical delivery address, as deliveries cannot be shipped to a PO Box. Please provide your actual street address when you order.


is the canvas GICLÉE quality?

Yes, only archive inks and artist grade canvas are used. The image on your canvas is digitally produced on inkjet and latex printers.


how are canvas products stretched?

The canvas is stretched over your selection (2.5", 1.5”, or.75”) kiln dried stretcher bars.


are frames available for canvases?

Yes, a float-frame option is available. You can select a frame when you are selecting the Fine Art Print: click on the option to view how the canvas will look in a frame.


Does hanging wire come with the canvas?

Yes, all canvas come with hanging hardware. Your canvas is ready to hang.


what if the order arrives damaged?

Please Contact Me immediately! Take a photo of the damaged package and a photo of damage to your Fine Art Print and email this to us for response and instructions.


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What is your Policy on Returns/Exchanges/Refunds?

Our policy here at Keith Taylor Photography, we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please Contact Me immediately and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help with satisfactory fulfillment of your order.

 
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How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter: Newsletter Sign Up

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: Follow Me On Instagram

Facebook: Follow Me On Facebook


 
 
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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Our goal is 100% satisfaction. While extremely rare, if you receive an item which has been damaged in shipping - please notify us immediately to arrange for a replacement of the damaged item.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Our printer only uses premium archival inks using high-resolution large format inkjet printers. For prints, we offer three selections of Fine Art High-Quality paper as follows: Our Smooth Fine Art Paper-II selection is: Hahnemuhle Photo Rag 308 308gsm, Smooth Matte Finish, 100% Cotton, Archival Quality, Acid-Free Our Textured Fine Art Paper selection is: Hahnemuhle Torchon 285gsm, 100% a-Cellulose, Rough Texture, Acid-Free Our Fine Art Satin paper selection is: Hahnemuhle FineArt Baryta Satin 300gsm, 100% a-Cellulose, Satin Finish, Extremely Deep DMAX, Acid-Free

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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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